Frequently Asked Questions

  • Are you accepting new clients?

    Yes, and we would love to see you! Please contact the office with any of your pet's needs, or submit an online appointment request.

    • What animals do you care for?

      We see cats and dogs only.

      • What forms of payment are accepted?

        We accept all major credit cards, personal checks, and CareCredit.

        • Do you accept payment plans?

          We do not accept payment plans. If you require an alternate payment option, please consider CareCredit. The CareCredit program allows payments to be broken into installments across a 6 month period.

          • Do you accept walk-ins?

            Appointments are preferred. An appointment allows our doctors to devote time and attention to each patient so that we may ensure quality of care. Walk-ins will be seen as the schedule allows, but may have an extended wait time. Appointments will be given priority except in emergency circumstances. If you have an emergency, please call the office to alert our team that you are en route so we may prepare to receive your pet. Call or click here to schedule an appointment.

            • Do you see weekend appointments?

              Appointments are not seen on weekends. Our phone lines are also off during the weekend. However, we are open for boarder and medication pick-up and drop-off on Saturday and Sunday from 8:00 AM - 8:30 AM and 3:00 PM - 3:30 PM.

              • What is AAHA Accreditation?

                The American Animal Hospital Association sets voluntary standards and guidelines for veterinary practices across the United States and Canada. Accredited hospitals regularly undergo evaluation and inspection to ensure they are providing a higher standard of care.

                • Does my pet need an exam to receive vaccines or medications?

                  Yes. Texas law mandates that a client-veterinarian relationship is maintained in order to prescribe any treatment or medication.

                  • How often does my dog need a heartworm test if I am diligent in giving prevention?

                    Our hospital abides by the American Heartworm Society and AAHA guidelines to test for heartworms annually, even in pets who regularly receive heartworm preventatives. This ensures your dog's prevention is working as intended and helps detect disease early, when it is safest and easiest to treat.

                    Office Hours

                    Our Regular Schedule

                    Van Stavern Small Animal Hospital


                    8:00 am-5:30 pm


                    8:00 am-5:30 pm


                    8:00 am-5:30 pm


                    8:00 am-5:30 pm


                    8:00 am-5:30 pm


                    Boarding Pickup/Drop Off 8:00am - 8:30am

                    Boarding Pickup/Drop Off 3:00pm - 3:30pm


                    Boarding Pickup/Drop Off 8:00am - 8:30am

                    Boarding Pickup/Drop Off 3:00pm - 3:30pm


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