FAQs
What is AAHA Accreditation?
The American Animal Hospital Association sets voluntary standards and guidelines for veterinary practices across the United States and Canada. Accredited hospitals regularly undergo evaluation and inspection to ensure they are providing a higher standard of care.
Are you accepting new clients?
Yes, and we would love to see you! Please contact the office with any of your pet's needs, or submit an online appointment request.
Do you accept pet insurance?
We are happy to work with any pet insurance company. Our software system also integrates with Trupanion Vet Direct Pay, which allows Trupanion to pay part of your bill at the time of your visit (rather than reimbursing you later).
What pet insurance company do you recommend?
Every pet’s insurance needs are different! We recommend using AAHA’s Member Preferred Business Provider for pet insurance, Pawlicy Advisor, to find a plan best suited to you and your pet.
What animals do you care for?
We see cats and dogs only.
Does my pet need an exam to receive vaccines or medications?
Yes. Texas law mandates that a client-veterinarian relationship is maintained in order to prescribe any treatment or medication.
Do you accept walk-ins?
Appointments are preferred. An appointment allows our doctors to devote time and attention to each patient so that we may ensure quality of care. Walk-ins will be seen if the schedule allows, but may have an extended wait time or be asked to schedule an appointment for a different day. Appointments will be given priority except in emergency circumstances. If you have an emergency, please call the office to alert our team that you are en route so we may prepare to receive your pet. Call or click here to schedule an appointment.
Do you see weekend appointments?
Appointments are not seen on weekends. Our phone lines are also off during the weekend. However, we are open for boarder and medication pick-up and drop-off on Saturday and Sunday from 8:00 AM - 8:30 AM and 3:00 PM - 3:30 PM.
What forms of payment are accepted?
We accept all major credit cards, personal checks, CareCredit, and Trupanion Vet Direct Pay. Read More
Do you accept payment plans?
We do not accept payment plans. If you require an alternate payment option, please consider CareCredit. The CareCredit program allows payments to be broken into installments across a 6 month period.
How often does my dog need a heartworm test if I am diligent in giving prevention?
Our hospital abides by the American Heartworm Society and AAHA guidelines to test for heartworms annually, even in pets who regularly receive heartworm preventatives. This ensures your dog's prevention is working as intended and helps detect disease early, when it is safest and easiest to treat.
I am leaving town and would like to give my petsitter permission to make veterinary care decisions for my pets in my absence. How?
It is a good idea to have your pet's care information printed and readily available in case someone needs to take over for you. Click HERE for a form you can fill out or use as a template. It is also good to call ahead and let our office know that your petsitter will have care of your pets until you return so that we may make a note in your file.